For anyone operating a fleet, making sure that you are getting the most from your fuel card provider can be challenging. Various review platforms highlight a prolific problem within the fuel card services sector: some issuers of fuel cards lose sight of their customer’s requirements and their often low introductory rates disappear, replaced by a more realistic pricing structure.
If you order your cards and then have no further contact from your provider, you could be losing account benefits. These additional benefits can improve your account’s cost efficiency and convenience at no extra charge.
From a fuel card company perspective, we aim to give our customers the best service possible. One of the most interesting factors of working with fleet managers is that every account is different. Each fleet has its own practical requirements, contact preferences, and methods. These all factor into how they would like their fuel card provider to manage their relationship.
Here at Fuelmate, we offer phone support from your dedicated account manager. Alongside this, we also supply you with an online solution for managing your cards and outgoings: our online portal.
Our online portal is instant, easy, and effective. It gives you constant access to your fuel card data, as well as control over your account 24 hours a day, 7 days a week.
Here’s how our online portal can help you:
What is the Fuelmate online portal?
Instant support from those providing your fuel card services is important. That’s why, when you sign up for a Fuelmate account, we give you access to our online portal. With this tool, you can review and control your fleet’s fuel usage at the click of a button. Some of the key features of our online portal are:
Your account information is instantly accessible through your dashboard.
When you log in to your online portal, the first thing you will see is your dashboard. Here, you will have a series of handy charts displaying up-to-date information about your account. This includes fuel usage, card activity, usage summaries, and a credit summary.
This information being instantly available gives you a clear overview and understanding of how your fleet uses fuel cards. It can also help you spot any areas that can be focused on to get more from your account, such as inactive cards.
Cards, transactions, & invoices
In your Cards, Transactions, and Invoices tabs, you have access to more detailed analytics about your account as well as several beneficial fuel card services.
In the Cards tab, you can order or cancel your cards instantly and request a pin reminder. The Transactions tab lets you view each transaction across the fuel cards on your account and, in the Invoices tab, you can view and download your invoices whenever and wherever you need them. These features mean you are always in control of your account and your cards. This access can help you make informed decisions and avoid the extra spend that may occur without this information.
Our journey planner is a vital resource for fleets.
When we launched our state-of-the-art journey planner back in 2019, it was the first of its kind in the market. It is an innovative piece of software that combines the fuel cards on your account with the desired start and end locations of a journey to provide you with an optimised route. This route will include topping up points with the cheapest fuel rates along with the shortest possible distance.
This tool removes the need for guesswork for those with a multi-tiered pricing structure. It provides up-to-date information on how you can get the most out of your fuel and your fuel card solution. Utilising this tool can save your fleet money by helping you refuel for less and by reducing mileage and needless fuel expenditure.
Our online portal is a helpful and easy-to-use tool that will give you more control over your fuel card services and account. If you would like to set up an account; if you are an existing customer that would like any help using the online portal; or if you are simply curious and would like to learn more, get in touch with us! Our dedicated and friendly staff are always happy to help.