Fuel Card FAQs | How Do Fuel Cards Work?

Getting Started

How do fuel cards work?

For an in-depth explanation on how fuel cards work, please read our guide dedicated to the topic. To summarise: Fuel cards work as an alternative payment method for fuel. Each card can be allocated to a driver or a vehicle within a business (including sole traders) and is used at an appropriate fuel station based on the fuel network the card is compatible with. All the driver needs to do is pay for the fuel in the same way you would with a credit or debit card at the cashier. No receipts need to be kept by the driver. In addition to capturing the litres purchased, the card will also prompt for vehicle odometer and registration data, which will be included in your transactional data. The company will then be invoiced for all transactions on the card, in one efficient bill.

What is the credit checking process?

All our account applications are subject to a credit check by our credit team. Smaller applications for credit are generally completed within 48 hours. However, larger accounts may take a little longer and require additional supporting documentation. You can find out more about the fuel card credit checking process on our expert guide.

What amount do I need to spend to qualify for a fuel card account?

We advise that a monthly spend of at least £1,000 is the minimum to really see the benefits and appreciate the cost savings of a fuel card. For smaller spends on fuel, we would recommend our retail-priced Supermarket fuel card or our Expensemate+ charge card, which is optimised for fuel purchasing.

Using Your Fuel Card

Which fuel card is best?

Which fuel card is best for you depends both on your operational and commercial requirements. There are a variety of fuel cards available from leading brands, some of which are accepted at more fueling sites than others, and some which are designed for different fleets such as HGV’s and LCV’s. We understand the world of fuel cards can be confusing at first, that’s why we’re here to help you discover the best solution for you, and guide you to unlocking fuel savings for your business. Contact our friendly, expert team who are on hand to help you benefit from a fuel card solution.

How many fuel cards can I have?

Subject to your account credit limit, we can issue as many cards as required to meet your operational requirements. If you have a larger fleet, with many drivers, having multiple fuel cards will give them the freedom to fuel when it suits them, boosting their morale. Alternatively, if you’re a smaller fleet, having just a few fuel cards will be perfect for ensuring your drivers are looked after on the road.

Are cards enabled for mobile payments?

Yes, our BP cards can be added to your BPme wallet. For more information on how to set this up for commercial use, please give us a call and our team will be happy to help.

How do I know which fuel stations I can use?

Finding out where you can use your fuel cards has never been easier, simply use our garage locator, or our Fuelmate Garage Locator App available on IOS and Android.

What products can I purchase on my card?

All fuel products are available, including AdBlue and gas oil. These can be included or restricted at the card level. Some of our cards allow you to pay for tolls. Our Expensemate card can be used to purchase all fleet and travel-related products for more information on our expenses card, click here.

Do my cards have PIN numbers?

Yes, all cards are PIN protected except for our Supermarket card where a signature is required.

Trust and Security

Are cards enabled for mobile payments?

Yes, our BP cards can be added to your BPme wallet. For more information on how to set this up for commercial use, please give us a call and our team will be happy to help.

Is my data safe with Fuelmate?

We only transfer data between systems using a secure SSL connection (SHA-256 with RSA Encryption) to protect your personal information. When your data is stored in our databases, it is encrypted, monitored with state-of-the-art electronic surveillance, and protected with multi-factor access control systems.

How do I freeze a lost or stolen fuel card?

You can stop a fuel card online via your account portal, by contacting us on 0800 158 3582 or by email at enquiries@fuelmate.co.uk.

Technical Questions

Are fuel cards worth it?

Whether your business will be using a single-card, or multi-card solution, having a fuel card in place for your fleet is certainly worth it. There are many benefits to using a fuel card for your business, to explore more click here. In summary, using a fuel card can reduce the cost of fuel thanks to standardised pricing models depending on the card(s) you choose, reduce your administration time logging receipts and invoices, and offer greater insights into your fleets’ activity, spending habits, and driving style when paired with our telematics solutions. All these benefits directly reduce costs for your business, and allow you to spend more time streamlining your fleet, and focusing on the areas of your operation that really matter.

Support

How do I know which fuel stations I can use?

Finding out where you can use your fuel cards has never been easier, simply use our garage locator, or our Fuelmate Garage Locator App available on IOS and Android.

When will I receive my invoices?

You will receive your invoice via email each Tuesday, or if you require just one invoice per month, you will receive it on the last Tuesday of the month.

What level of support does Fuelmate give me?

Once you begin your journey with us, you will be appointed a personal account manager who will be your regular point of contact to support you. They are there to provide you with advice on how best to utilise your fuel card solution, your support queries, and if there are any better deals you could be reaping the benefits of.

What should I do if I have an out of hours request or need an emergency fuel card stop?

You can access your online account to view transactions, invoices or stop fuel cards. Alternatively for emergency fuel card stops, please email us at enquiries@fuelmate.co.uk. At weekends and bank holidays, please allow 24-48 hours for a fuel card to be placed on stop at all locations.

How do I order a replacement fuel card?

To order a replacement fuel card, you can call our account management team during business hours. Outside of business hours, you can email enquiries@fuelmate.co.uk. Or access your account via our online portal.

I have a query with my account, who should I speak to?

Please contact your dedicated account manager, or our customer service team on 0800 158 3582 during normal business hours within 8:00am until 5:00pm Monday to Friday.

When, and where can I contact Fuelmate?

Our business operation hours are Monday to Friday 8:00am to 5:00pm. If you need to contact us, please contact us on 0800 158 3582 or email us at enquiries@fuelmate.co.uk.

Frequently Asked Questions

Getting Started

Using Your Fuel Card

Trust and Security

Technical Questions

Support

CALL TO ACTION

Trusted UK fuel card supplier

FUEL CARDS

EXPLORE

FLEET SERVICES

COMPANY

HELP

Frequently Asked Questions

Getting Started

Using Your Fuel Card

Trust and Security

Technical Questions

Support

CALL TO ACTION

Trusted UK fuel card supplier

FUEL CARDS

EXPLORE

FLEET SERVICES

COMPANY

HELP

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